Business Plan And Budget Template Page 12
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50In our 2014 Business Plan, we attached various initiatives to one of the five strategic goals
contained in the Strategic Plan 2014 – 2016. In reality and in most cases, the initiatives tend to
span more than one strategic goal. For instance, while refining our conduct processes moves us
closer to our aspiration to become a model regulator, it also directly supports reinforcing public
confidence in the Law Society as the regulator of the profession.
Consequently, we’ve changed our approach in the way we organize our business plan for 2015
by identifying six key themes on which we plan to focus our attention and resources in 2015.
These themes build on the work that was identified in the 2014 Business Plan and support the
achievement of the 2014 – 2016 Strategic Plan. The key themes are:
1. Continue the work from 2014 to enhance our business systems and processes
including:
a. The introduction of more online web-based self-service transactions to improve
customer service, streamline business processes and reduce cost;
b. The development of a roadmap and implementation plan to introduce a more
effective enterprise content management system designed to manage
information in a more compliant, secure, accessible and useable manner;
c. The development of a plan to introduce a revised revenue model for the Law
Society that shifts more of the funding burden to lawyers and law firms on the
basis of regulatory risk and financial capacity; and
d. The introduction of enhanced collaborative tools to ensure the Benchers,
volunteers and staff can work together in the most effective manner possible.
2. Become a more business like organization by continuing to:
a. Instill our values throughout the organization;
b. Enhance our governance model;
c. Become a more inclusive organization as a model for the profession;
d. Support the development of our staff and volunteers through training; and
e. Contribute to the work of the Federation of Law Societies.
3. Become a more proactive regulator through:
a. Enhanced lawyer competency through the quality legal services initiative; and
b. Augmented risk management through the revised indemnity program (ALIA and
ALIEX), ongoing refinements to the trust safety program and improvements in
our data collection processes and how we utilize that information.
Proposed 2015 Business Plan & Budget
Page 12 of 50
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