Business Plan And Budget Template Page 19

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Custodianships
The custodianship program is designed to protect members of the public in the event that their
lawyer is unable or not allowed to continue the practice of law. In these circumstances, our
custodians (lawyers contracted by the Law Society) protect the interests of the client and their
trust property until the client is able to arrange appropriate representation. The number of active
custodianships is typically around 50. This area consists of 2 employees and contract
custodians.
Goals:
Serve the public interest by ensuring high standards of competence and good character
for applicants seeking admission to and practicing law in our jurisdiction.
Provide service to lawyers while facilitating annual regulatory requirements, such as
annual renewal of membership, insurance, Professional Corporation and LLP
registrations.
Continue to enhance risk assessment management within the department as well as in
conjunction with the Law Society as a whole.
Continue to evolve business practices, policies and documentation to accommodate
expectations of our customers and to operate as a model regulator.
Enhance our corporate departmental image and knowledge about our services to our
customers (lawyers, students, etc.). This includes improvements to the website, forms
and an increased number of presentations to our customers.
Enhance our relationship and productivity with the CPLED team in order to provide a
more cohesive service to students-at-law.
Deal with every complaint to ensure it is investigated in an effective and timely manner.
Deal with matters in Practice Review when risk appears remediable.
Prosecute matters in an effective and timely manner.
Maintain a risk assessment program that supports and furthers the goals and objectives
identified in the strategic plan.
Through our trust safety program, effectively protect the public interest with respect to
the safety of trust property.
2015 Initiatives:
Carry on the work to enhance our proactive regulatory programs with an eye to reduce
the number and length of hearings by developing tools and processes that facilitate early
intervention.
Develop a continuing quality improvement program in our regulatory process including:
A plain english initiative;
Proposed 2015 Business Plan & Budget
Page 19 of 50

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Parent category: Business