Business Plan And Budget Template Page 45
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50•
Office documents, reports, membership applications, investigation reports and evidence
binders, complaint records, correspondence, project charters, spreadsheets, e-mail and
attachments, and discussion notes.
•
Pictures, presentations, electronic documents and records created using Microsoft Office
tools.
•
Video, digital recordings – interviews, hearings, telephone records, voice mail.
•
Website content – Intranet, Law Society public website.
Fast forward to the present day and like many other business organizations across all sectors,
we need to note the limitations, risks and issues associated with our current position and agree
on our future direction.
The following four questions set the scene:
1. What are the limitations?
•
Our business processes are centered on paper and require extensive human
intervention at every step to ensure accuracy - a costly and inefficient method of working
particularly as transaction levels continue to grow.
•
We manage our paper and electronic files as independent items using staff to reconcile
the two.
•
Our ability to implement cross functional business processes is severely hampered due
to our lack of collaborative systems.
•
We offer few opportunities for electronic, online interactions by lawyers and the public.
2. What is the effect?
•
Inefficient and error prone business processes.
•
The business is paperbound, reliant on staff to perform virtually each and every business
process by hand with limited automation and support available from information
systems.
•
We are using costly human intervention to ensure our reports are timely, accurate and
consistent.
•
As the number of lawyers and transactions increase along with an expectation that
customer service levels will improve our operating model of increasing staff numbers is
not sustainable.
Proposed 2015 Business Plan & Budget
Page 45 of 50
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