Customer Satisfaction Survey Page 11
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20See table below for last year’s results compared to this year’s results –
April
April 2010
April 2011
2012-
– March
– March
March
2011
2012
2013
Number of carers who completed the
customer satisfaction survey
338
650
823
% of carers rated Alzheimer Scotland
0.3
0.2
0.2
services as ‘unsatisfactory’
% of carers rated Alzheimer Scotland
0.9
0.5
0.6
services as ‘weak’
% of carers rated Alzheimer Scotland
1.7
1.8
2.6
services as ‘satisfactory’
% of carers rated Alzheimer Scotland
8.6
5.7
6.6
services as ‘good’
% of carers rated Alzheimer Scotland
33.1
29
29.9
services as ‘very good’
% of carers rated Alzheimer Scotland
52.7
60
55.5
services as ‘excellent’
% of carers that completed the survey
but did not provide an answer to this
2.7
2.8
4.6
particular question
% of carers who rated Alzheimer
98.8
97
94.5
Scotland services as Satisfactory and
above
A selection of positive themes which emerged from the carer
responses:
Quality of staff and support excellent
Services are extremely valuable to carers enabling them to continue to cope
Cafes working well
Named person for PDS working well
Always there if needed
Made more aware of illness/what available
Therapeutic
People understand the illness and are well trained
Reducing sense of isolation
Service well organised and managed
Able to have free time/socialise
Good communication via email/text with support worker
People with Dementia are well supported, have friends and are safe. Carers
respite is invaluable
Very good feedback on support carers have received from MCLWs
Page 11 of 20
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