Customer Satisfaction Survey Page 12

ADVERTISEMENT

Importance of day care as break for carer knowing their loved ones are safe
and being stimulated with a peer group
Very happy with service provided
Carers all appreciate the service
Increased self- confidence of service users
Events/groups to include all
Excellent support for carers
Supportive staff
Peace of mind
Good communication
Having someone available to speak to
Staff are very responsive
The carers appreciated that the staff had an understanding of their role as
carers and the associated stresses this can bring
Information courses and Carer Support Groups appreciated and worthwhile
Service is well managed, and staff are always approachable, well informed
and with good values and standards
Service reduces stress/anxiety to person supported and carer
Staff really care about person supported and carers
Couldn’t do without the service
Person that is cared for is less anxious
Information is always good, relevant and up to date.
The worker is flexible and willing to see you outwith 9.00am to 5.00pm, calls
are always returned quickly
A selection of positive quotes received from carers
Feel parents are safer and better cared for
Reassured....Also feel that they will be able to stay in their own home longer
Same carer gives continuity of care and a new relationship / friend
Support has been flexible and suits current situation
I could not manage my Dad's care without the service
Very satisfied with the current service
More of the same please
From the first time we entered the building to get information about the
services to the present day I have been so impressed by the welcome we
have been given by everyone in the office, staff right through to the
volunteers. Nothing is too much bother
The Dr encouraged us to find out what you had to offer and I am glad we
did. Thanks
I look forward to attending the memory cafe
Without the help of J and others our lives would be poorer
Staff are fantastic their presence reassures me I feel the meetings once a
month are great...seen a difference in my husband and other patients who
attend...smiles of recognition that were not there a year ago
It has a lovely homely feel to it
He seems much more happier and has more things to look forward to
Page 12 of 20

ADVERTISEMENT

00 votes

Related Articles

Related forms

Related Categories

Parent category: Life