Customer Satisfaction Survey Page 14
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20Without their help & understanding my life would be very hard to cope with
Cannot say anything wrong about staff - all are wonderful
I am very happy with service - the carers are very patient with my mother
and do everything at her pace
Feel like they are an extension of my family now, even without meeting
most of them in person
Totally enables mum to stay at home.
Very, very lucky to have such good personal assistants
I cannot express my gratitude enough to reflect how good this service is
Staff have gone and above their caring role. they far exceed what is
required
It gave my father a quality of life and care than he would otherwise have
had
I have come to think of the staff as friends
The manager and staff went out of their way to be helpful and supportive at
at all times. First class
I cannot rate this service highly enough
She appears much sharper than before the service began
It’s clear from the contact I have with staff that they are passionate about
the work they are doing
I am delighted with how Dads worker has worked to build a positive
relationship with him.
Without Alzheimer Scotland my mother would have been in care long ago
As a family we appreciate your service so much
If it were not for this service I don’t think my mother would have coped at
home for so long
I cannot thank you enough for making my husband happy and giving him a
quality of life beyond home
It allows me a bit more time with my daughter and husband and takes the
pressure off me
Mum really looks forward to her outings
Very good at working around my hours
This service has changed mother’s life around just can't believe how happy
she is after a day at her club
Dad loves the football group and speaks highly of all the staff
The best cannot be beat
Puts me in the right place emotionally with difficult decisions. I am able to
speak with her about anything
I am able to speak openly about my husband's illness and how it makes me
feel
My first port of call if I have a problem
It has made a huge difference on our lives
The staff have been a godsend on a few occasions, very helpful and
supportive
My mother enjoys the company of other people
Didn't realise the difference it makes for me - can't praise staff enough!
Service works very hard to provide a personal service
Page 14 of 20
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