Customer Satisfaction Survey Page 15
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20A selection of common themes from the Carer question 'what,
if anything, would make this score higher for you?'
2 people said communication could be better
More consistent pick up and return times and a longer day
Smaller groups
More staff listening to carers
The size of the service limits performance
More hours, additional staff
More ongoing contact with support workers
Travel costs
Named person
PDS support groups with speakers
Increased availability of cover when staff ill, on annual leave, training etc.
Need for more funding for dementia care
Need for 'buddy' /befriending type service
More male support workers and activities for men
More regular reviews
More information on carers' groups
A dementia café in Perth
More respite time
Increase in day care and also if day care was longer
More communication between staff and carers
Individual support groups e.g. for women or younger carers
Support when loved one passes on or is in a care home
Some more day care days or home support hours
More groups
If the visits were longer
Local activity groups hard to access
Weekend service
More funding to increase resources available to staff
More feedback from staff
To supplement attendance to carer support group meetings, a carers
forum/FAQ facility on website
More consistency in terms of home support workers.
Page 15 of 20
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Parent category: Life