Customer Satisfaction Survey Page 17
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20See table below for last year’s results compared to this year’s results –
April
April 2010
April 2011 –
2012-
– March
March 2012
March
2011
2013
% of referrers were ‘team leader’
9.3
7.3
6.3
% of referrers were ‘Care
38.9
36.5
45
manager/social worker’
% of referrers were ‘Social care
29.9
13.5
14.4
worker’
% of referrers were ‘Community
29.6
28.1
22.5
Psychiatric Nurse’
% of referrers were ‘Practice Nurse’
0
0
0
% of referrers were ‘District Nurse’
0
2.1
0.9
% of referrers were ‘Health Visitor’
0
0
0
% of referrers were ‘Other’
9.3
12.5
10.8
Total number of referrers who
completed the customer satisfaction
54
96
111
survey
Referrers were asked if Alzheimer Scotland was their preferred provider of
specialist dementia services.
120
100
80
60
40
20
0
Yes
No
Maybe
Did not answer
(*Chart shows actual number or responses for each option.)
Page 17 of 20
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