Customer Satisfaction Survey Page 18
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20This chart shows: -
87.4% of referrers indicated that Alzheimer Scotland was their preferred
provider of specialist dementia services
2.7% of referrers indicated that Alzheimer Scotland was not their preferred
provider of specialist dementia services
5.4% of referrers indicated that they were unsure if Alzheimer Scotland
was their preferred provider of specialist dementia services
5.4% of referrers chose not to answer this question.
See table below for last year’s results compared to this year’s results –
April
April 2010
April 2011
2012-
– March
– March
March
2011
2012
2013
% of referrers indicated that Alzheimer
94.4
94
Scotland was their preferred provider of
87.4
specialist dementia services
% of referrers indicated that Alzheimer
3.7
3
Scotland was not their preferred provider
2.7
of specialist dementia services
% of referrers indicated that they were
1.9
2
unsure if Alzheimer Scotland was their
5.4
preferred provider of specialist dementia
services
% of referrers chose not to answer this
0
1
5.4
question
A selection of common themes emerging from referrer
comments
Knowledgeable, highly trained and skilled staff
Positive feedback from carers to referrers
Recruitment delaying service starting
Quality better compared with other providers
Lack of availability for support
Long waiting list and time for service
Carers feel more supported
Need for befriending type service/transport
Consistent requests for letter receipting receival of SSA's
Would like more information regarding waiting times
The service is a high quality Day Care provision
Carers benefit from respite element of the service
Consistent lack of knowledge re: personalised support services
Page 18 of 20
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