Customer Satisfaction Survey Page 19
ADVERTISEMENT
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20Very positive response from referrers they feel we are able to meet the
needs of people with dementia and tailor the support accordingly
More support hours needed and more flexibility needed. It is essential that
home based services are available. Funding for these are problematic
Efficient, reliable & professional team
We have not received any forms back, however we have received a letter
from Edinburgh Council as a special recommendation after our Care
Inspectorate report
Good rapid response to requests
Service of a high quality
Specialist dementia worker packages are best option for person supported
and availability needs to be increased to meet demands
Due to wait list - advised to refer to mainstream council and then to Alzscot
when Alzscot should have been first choice is not best for person supported
Well managed service
Weekend service would be good
Fantastic resource for people with dementia and carers.
A selection of quotes from referrers
They are the experts in the field of dementia
Always first choice because of specialist expertise
Alzheimer Scotland provides a unique and tailor made service for people
with dementia and their carers
It is currently unrivalled by any other organisation in terms of the culture of
staff and the willingness to go the extra mile
My support agency of choice always
An excellent support service for both people with dementia and their carers
Great at passing on information about all the people they are involved with.
Excellent resource when available hours
Would love to see the service expand
Families feel it’s a god send, has enabled their loved one to stay at home
longer
Staff well trained and expertise apparent compared with other support
services
Frustrating that at present there is a waiting list for day care. It takes
time/encouragement for clients to agree to day care which by the time they
are considered have forgotten or may change their mind
We would like a 7/7 service
I have always received notification of the referral being received
Always prompt, within a day or two
Carers feel more supported and I know of one who feels that the support
has enabled him to integrate with his community
Perhaps an electronic referral form would be useful to provide the
information required and aid the referral process
The service most in need of is social support. The current groups provide
this, however some individuals are excluded due to having no transport or
Page 19 of 20
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Life