Customer Satisfaction Survey Page 5

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People with dementia, who use our
services, satisfaction
In total, 376 people with dementia who use our services completed the
customer satisfaction survey. They rated their satisfaction levels of the
service they use as follows:
250
200
150
100
50
0
Unsatisfactory
Weak
Satisfactory
Good
Very Good
Excellent
Did not
answer
(*Chart shows actual number of responses for each rating.)
This chart shows: -
 0% of people with dementia rated Alzheimer Scotland services as
‘unsatisfied’
 0.3% of people with dementia rated Alzheimer Scotland services as ‘weak’
 1.9% of people with dementia rated Alzheimer Scotland services as
‘satisfactory’
 4.8% of people with dementia rated Alzheimer Scotland services as ‘good’
 28.2% of people with dementia rated Alzheimer Scotland services as ‘very
good’
 63.3% of people with dementia rated Alzheimer Scotland services as
‘excellent’.
Page 5 of 20

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Parent category: Life