Customer Satisfaction Survey Page 6
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206 (1.6%) people with dementia that completed the survey did not provide an
answer to this particular question.
Therefore of the 376 people with dementia that did answer this question,369
(98.1%) rated Alzheimer Scotland services as ‘satisfactory’ and above.
See table below for the last two years results compared to this year’s results –
April 2010
April 2011
April 2012
– March
– March
- March
2011
2012
2013
Number of people with Dementia who
215
434
376
completed survey
% of people with dementia rated
0
0
Alzheimer Scotland services as
0
‘unsatisfied’
% of people with dementia rated
0.4
0
0.3
Alzheimer Scotland services as ‘weak’
% of people with dementia rated
2.3
1.6
Alzheimer Scotland services as
1.9
‘satisfactory’
% of people with dementia rated
8.4
5.3
4.8
Alzheimer Scotland services as ‘good’
% of people with dementia rated
Alzheimer Scotland services as ‘very
24.7
24.1
28.2
good’
% of people with dementia rated
60.5
66
Alzheimer Scotland services as
63.3
‘excellent’
% of people with dementia that
completed the survey but did not
1.6
3.7
3
provide an answer to this particular
question
%
of people with dementia who rated
99.5
100
Alzheimer Scotland services as
98
Satisfactory and above
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