Business Continuity Plan Template Page 17
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31<Type your business name here>
>
<Date Revised
Communications
It is essential to maintain effective communication during an emergency event. It may be
necessary to develop a separate communications plan specific to the needs of each division and
or department. A communications plan must include:
Identification of Key Contacts (with back-ups)
<Develop a list of key contacts and back-ups>
Chain of Communications (including suppliers and customers)
<Develop a call-down list or notification procedure that includes informing clients,
customers, and suppliers of your business status>
Process for tracking and communicating business and employee status
<Determine how you will communication information between employees and to other
businesses; will there be a hotline / specific phone number or general e-mail address
established for employee call-in and business and employee tracking?>
In addition, redundant communications systems need to be in place to ensure communication in
the event primary communication systems are unavailable. Types of communication that may be
available to your division or department include:
Landlines (including desk phones)
E-mail
Work and personal phones
Fax lines
Web-based communications
Satellite telephones
Ham / Amateur Radio Operators
Walkie-Talkies
UHF / VHF / 800 MHz Radio Systems
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