Sweet Dreams Pet Sitting printable pdf download

SWEET DREAMS PET SITTING POLICIES & SERVICE AGREEMENT

All uses of the phrase “Sweet Dreams, We or Us” shall refer to Sweet Dreams Pet

Sitting. Client referred as “Client, Customer or You”

CLIENT NAME ___________________________

Scheduling & visit times: Scheduling is on a first come first service basis and we will do our best to accommodate your needs.

Sweet Dreams will visit at the requested times as closely as possible. However, if an unforeseen situation arises, the time may be

adjusted. Visits before 7 a.m and after 9 p.m. available upon request for an additional charge.

Confirmation Call (Prior to out-of-town-Departure): Client will make a confirmation call or e-mail no less than two days

before each departure in order to verify that all information (dates, contact numbers, etc.) are still correct. Since phone mail

messages or e-mails are not 100% reliable, please make sure we speak personally or e-mail is acknowledged by Sweet Dreams

(please do not depart town with out this). This is to ensure your pet’s needs are carried out as intended.

Early Returns: We understand your plans change and are very flexible if notified. If you return home early, please notify us

immediately. If, however, you do not notify Sweet Dreams of an early return and we make a trip and find you home, the regular

per visit charge applies.

Cancellations: We understand your plans change and we, generally, do not charge for cancellations with adequate notice.

However, if you cancel 24 hours or less prior to the date of the first visit there will be a $25 cancellation fee.

Holiday Cancellations: Please understand that pet sitting services receive more requests for reservations than they can handle

during holiday time periods and we may have turned away other clients because we have reserved time for you during a busy

season. If you cancel seven days or less before a major holiday, you will be charged for half of the visits. Major holidays are

New Year’s Day, Easter Sunday, Memorial Day, July 4, Labor Day, Thanksgiving Day, and Christmas Day.

Inclement Weather: Primarily severe storms, snow/ice conditions etc. You will entrust Sweet Dreams to use best judgment in

caring for your pets(s) and home if we are servicing you at the time of inclement weather. Sweet Dreams will try to carry out

your instructions to the best of our ability. The care we provide to our customer’s pets and their safety is our first concern.

Customer selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows: 1)

Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to

circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be

notified that the above-mentioned contingency plan has been activated.

Emergency Contact: Sweet Dreams has requested the name and phone number of a person living nearby (with access to your

home). This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are

physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to

check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In the event

that the customer does not provide a nearby emergency contact with access to your home for Sweet Dreams, customer

realizes that we will provide service but not until conditions allow us to reach your home safely.

Name of Emergency Contact: ____________________________________________________

Address: _____________________________________________________________________

Phone: _______________________________________________________________________

Medications/Vaccinations: Sweet Dreams will attempt to administer medications as directed but cannot be held responsible for

complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal,

this must be thoroughly discussed. Under no circumstances will Sweet Dreams service any pet that has any form of contagious

illness. This is for the safety of other customers. Sweet Dreams requires that all pets have the necessary vaccinations,

immunizations or titers before service begins, with NO EXCEPTIONS. If Sweet Dreams pet care provider is bitten or exposed

to any disease or ailment received from the client’s pet(s) which has not been properly or currently vaccinated, the client will be

responsible for all costs and damages that may incur.

Access to your Home by Others: If customer allows any other person(s) access to their home during Sweet Dreams contract

period, we cannot be held liable for any damages to property or pets as a result. Please notify Sweet Dreams if someone will be in

your home. Please also notify the person(s) in your home that Sweet Dreams is coming so that your visitor, as well, is not

surprised by our entrance.

Fences: Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety.

Sweet Dreams does not accept responsibility or liability for any customer’s pets that escape, are injured, fatally or otherwise, or

become lost when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence

types.

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