Support Specialist Ii Job Description printable pdf download

COMMUNITY CONNECTIONS JOB DESCRIPTION

JOB TITLE: Support Specialist II

PROGRAM: Children’s Mental Health, Senior and Disability Services

REPORTS TO: Service Coordinator

PAY GRADE: 6, Non-Exempt

JOB SUMMARY

This position is responsible for participating as a team member implementing customer service plans with

children, adults or seniors. Work is primarily within one program, but may include work with Children’s

Mental Health or Senior and Developmental Disability Services. Services may include teaching skills,

providing guidance and structure, personal care, household chores, transportation, and providing respite

for the primary caregiver. Customers served include children and adults experiencing intellectual,

developmental and physical disabilities or severe emotional disturbances, and seniors experiencing a level

of a disability that causes them to be at risk of having to be institutionalized. Services occur in the home,

community, employment and school environments. All Community Connections employees are expected

to contribute to the professional reputation of the agency through understanding and promoting the

organization’s mission and core values in all aspects of services.

DUTIES & ESSENTIAL JOB FUNCTIONS

•

Works in partnership with families, team members and customers served to effectively implement the

plan of care;

•

Provides one on one, family and group support including implementing and maintaining services;

coaching and skill teaching through school activities, after school group work, meal preparation, daily

hygiene tasks, employment sites, social and recreational activities;

•

Accesses resources necessary to implement the service plan in a manner sensitive to the customer,

family and community. Makes adaptations according to specific developmental, mental health and

medical needs;

•

Accurately completes daily service notes documenting services and progress toward achieving the

individual’s plan goals;

•

Communicates with family members and supervisors regarding the effectiveness of services and

assists customer and family in identifying the strengths and needs of individuals served;

•

Provides demonstration and cross training for peers of skills to be used with specific customers, when

requested by supervisor.

REQUIRED QUALIFICATIONS

High school diploma or GED. Must be at least 18 years of age.

Must be able to pass a criminal background check under agency guidelines and state regulations.

PREFERRED

Experience working in a human service position with youth and adults experiencing disabilities, severe

emotional disturbances, and seniors.

REQUIRED LICENSURE/CERTIFICATION

Must possess and maintain a valid Alaska driver license and vehicle liability insurance. Must be able to

obtain First Aid and CPR certification.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Page 1 of 2

Revised 09/16 BC

Support Specialist Ii Job Description

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