Sample Survey Form On Service Provider'S Performance

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Sample Survey Form on Service Provider’s
Performance
Performance Survey
Please complete and return the questionnaire on or before
by placing it in
the collection box at the management office.
Very Satisfactory
Very Unsatisfactory
N / A
Please “✓” the appropriate boxes ☐
5
4
3
2
1
A. Overall Satisfaction
☐
☐
☐
☐
☐
☐
Are you satisfied with
as your property management
company?
B. Degree of satisfaction in the following
areas
1. Management Staff
☐
☐
☐
☐
☐
☐
(a) Efficiency
☐
☐
☐
☐
☐
☐
(b) Work Attitude
☐
☐
☐
☐
☐
☐
(c) Professional Knowledge
☐
☐
☐
☐
☐
☐
(d) Complaint Handling
☐
☐
☐
☐
☐
☐
(e) Appearance and Courtesy
2. Security Services
☐
☐
☐
☐
☐
☐
(a) Attendance
☐
☐
☐
☐
☐
☐
(b) Appearance & Courtesy
☐
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(c) Responsibility
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☐
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☐
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☐
(d) Alertness & Adaptability
(e) Communication with owners /
☐
☐
☐
☐
☐
☐
residents
3. Cleaning Services
(a) Corridor, Staircase and
☐
☐
☐
☐
☐
☐
Passageway
☐
☐
☐
☐
☐
☐
(b) Lift lobby and Lift
☐
☐
☐
☐
☐
☐
(c) Refuse Collection

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