Fillable Fedex Express And Fedex Ground Claim Form printable pdf download

FedEx Express and FedEx Ground

Claim Form Instructions and

Frequently Asked Questions (FAQs)

Read the following FAQs for answers on the claim resolution process.

When should I file my claim?

Who can file a claim?

Claims for FedEx

Collect on Delivery (C.O.D.) payment must

The sender, the recipient or a third party can file the claim.

be reported within 21 calendar days after delivery of shipment.

Claims for concealed loss, visible or concealed damage, and

How do I file a claim?

delay must be reported within 60 calendar days and all

Follow the three easy steps listed below to file your claim.

supporting documentation filed within 9 months of delivery date.

Step 1: Choose one of the following options:

Claims for nondelivery, misdelivery and FedEx Ground

C.O.D.

• C omplete and submit a claim form online at

must be filed within 9 months after the package was tendered

to FedEx for shipment. All claims will be resolved based on the

• C all customer service at 1.800.GoFedEx

merits of the claims investigation.

1.800.463.3339.

How long will the claim resolution process take?

• C omplete a claim form and e-mail, fax or mail it

Most cases will normally be resolved in 5 to 7 business days

(see step 3).

after we receive your claim form and supporting claim

documentation, unless additional time for research is needed.

Step 2: Gather the following documentation:

• P hotocopy of FedEx air waybill, FedEx Ship

What should I do with the merchandise and

Manager

printout, FedEx Ground Pick-Up

shipment packaging?

Record or delivery receipt.

Keep the merchandise and all original packaging, including

cartons and contents, until the claim resolution process is

• A ll documentation related to the proof of value (copy

finished. It may be necessary to make the packaging available

of original invoice from vendor or supplier, copy

to FedEx for inspection.

of retail invoice or receipt, final confirmation

screen if online order with proof of payment,

Where can I find specific information about the claim

itemized repair invoice or statement of non-repair,

resolution process?

appraisals, expense statement, or any other

For more detailed information, including time limits for

applicable documentation).

specific claim types, go to or refer to the current

• Serial number(s) of merchandise, if applicable.

FedEx Service Guide.

• Inspection report, if applicable.

Can I get updates on the status of my claim?

Step 3: E -mail, fax or mail the completed claim form with the

If you use our online filing option at ,

supporting documentation to:

you can choose to receive periodic e-mail updates on the status

of your claim.

file.claim@

Fax 1.877.229.4766

FedEx

Cargo Claims Dept.

P.O. Box 256

Pittsburgh, PA 15230

I f you fax your claim, you will receive a confirmation

letter by return fax.

31581PL

1/09

Fedex Express And Fedex Ground Claim Form

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