Standard Form For Presentation Of Loss And Damage Claim

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Dear Customer:
Attached is a standard claim form for your use in filing a claim for loss or damage. Please complete the
attached form and return to the claim department along with the following documents to support your claim.
- Original Bill of Lading
- Evidence of PAID freight charges
- Original or certified copy of the complete invoice from your vendor showing all discounts or allowances
that were given
- Any repair orders, time sheets, invoices, etc.
- Inspection report (concealed damage case)
- Any other documents relating to the shipment
It is important to retain all salvage material and packaging until your claim is resolved.
You as a claimant have an obligation under the bill of lading contract to mitigate damages to the best of your
ability.
If the item(s) can be repaired, sold "as is" or utilized with an allowance (discount), your claim should be
filed accordingly in order to meet your contractual obligation to mitigate loss.
If your claim is for "concealed damage" it will be investigated and processed in accordance with regulations
which govern this type of claim.
We apologize for any inconvenience you may have experienced due to this incident. We certainly
appreciate your business and trust we will be able to resolve this matter to your satisfaction.
Very truly yours,
N&M Transfer Co., Inc.
630 Muttart Road
Neenah, WI 54956

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