Automatic Bill Payment Information Sheet - Shelby Township printable pdf download

Shelby Township Department of Public Works

Automatic Bill Payment Information Sheet

What is Automatic Bill Payment?

Instead of writing checks, mailing payments or paying bills in person, customers can authorize the

Shelby Twp. DPW to withdraw payments electronically from their checking/savings account.

How does the customer enroll in the Automatic Bill Payment program?

Customers complete the Automatic Bill Payment Enrollment Form and include a $2.00 check

payable to Shelby Twp. DPW along with their financial institution routing number.

How long does it take to get on the plan?

Customers may sign up for the plan at any time, and depending on the timing of the customer’s

quarterly bill, most will be converted to Automatic Bill Payment within 30-60 days. Water bills

should continue to be paid as they normally would until they are notified on the water billing

statement of the automatic payment date.

How will the customer know the amount of their bill?

Customers will be sent quarterly statements at least 20 days before the payments will be

deducted from their accounts. Water bill amounts will fluctuate quarterly, and Shelby Twp.

customers should take this into consideration when signing up for Automatic Bill Payment.

How does the customer know that the bill has been paid?

Each bill paid by Automatic Bill Payment will be clearly itemized on their financial institution

account statement. The next quarterly billing statement sent by the Shelby Twp. DPW will show

a zero past due balance.

Is there a charge for Automatic Bill Payment?

Yes. The Shelby Twp DPW will charge each account a $2.00 enrollment fee plus a $.35 per

transaction fee. Most financial institutions don’t charge for this service. If a customer isn’t sure,

they should check with their financial institution.

Can the customer withdraw from the program?

Yes. The customer should write to the Department of Public Works to cancel enrollment.

Can the customer be canceled from the program by The Shelby Twp. DPW?

Yes. The customer may be canceled immediately upon receipt of the second Automatic Bill

Payment returned for insufficient funds.

Can Final Reads be paid through Automatic Bill Payment?

No. Final Reads must be paid by check or cash. A request for a Final Read will automatically

cancel a customer from Automatic Bill Payment.

Who can I contact for more information about Automatic Bill Payment?

The phone number for the Shelby Twp. DPW is (586) 731-5990.

Automatic Bill Payment Information Sheet - Shelby Township