Complaint Form - North Carolina Marriage And Family Therapy Licensure Board
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4NORTH CAROLINA MARRIAGE AND FAMILY THERAPY LICENSURE BOARD
Post Office Box 5549, Cary, NC 27512
Phone: (919) 469-8081
Fax: (919) 336-5156
Email: Web:
Complaint Process
If you wish to file a complaint against a North Carolina licensed marriage and family therapist,
you may do so by placing that complaint in writing and sending it to the North Carolina
Marriage and Family Therapy Licensure Board.
The NC Marriage and Family Therapy Licensure Board endorses the code of ethics established
and published by the American Association for Marriage and Family Therapy. You may cite the
ethical code(s) you believe are applicable. Go to
to view the code of click this
link ( ).
The board will assign your complaint a number so no names will be known to anyone but the
board attorney, administrator, and ethics chair. Once the complaint has been received,
notification is sent to the counselor against whom the complaint was filed allowing him or her to
respond to the alleged charges. If necessary, the board will investigate the complaint and issue a
ruling after gathering all necessary information. Investigations will not be made unless
complaints are in writing and signed by the complainant.
The completed complaint form is received in the Board’s office. The complaint is logged into a
database and assigned a complaint number. The marriage and family therapist is sent a letter and
a copy of the complaint and is given an opportunity to respond in writing to the complaint. A
letter is also sent to the person filing the complaint acknowledging the receipt of the complaint
and informing the person of the complaint number. After receiving the complaint number any
additional information forwarded to the Board’s office should include the complaint number so it
can be easily identified as additional information to the complaint.
Copies of the complaint are also forwarded to the Board’s Ethics Committee for review. When
the therapist’s response is received, this is also forwarded to the members of the Ethics
Committee.
The Ethics Committee reviews with the Board, at its next scheduled meeting, details of the
complaint received and the response from the therapist. The Board makes a decision as to what
the next step should be. The Board meets approximately every three months.
All complaints must follow due process and are not immediately resolved.
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