Tenant Satisfaction Survey Template
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Questionnaire on your experience with _____________.
General Satisfaction Level
Q1. Overall, are you happy with the service provided by your Housing Association?
Yes
Unsure
No
Q2: Please rate your overall satisfaction with the following elements of your tenancy/ service:
Very
Quite
Unsure
Not
satisfied
satisfied
satisfied
Rent levels
Ease of contacting the Association
Condition of the dwelling
Condition of communal facilities (if
any)
Repairs and maintenance service
You can give further information on the reasons for the ratings provided above if you wish here:
_______________________________________________________________________________________
_______________________________________________________________________________________
Contacting the Association
Q3: What would be your main reason for contacting the Housing Association?
Please tick
appropriate box
To request rent details
To report a repair
Query on community activities
Other (please specify):
______________________________
Q4: When you do contact the Association, are you happy with the speed at which your query is dealt
with?
Yes
Unsure
No
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Parent category: Life