Review Of A Decision
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4Instructions
Review of a decision
Purpose of this form
Additional information
This form is to assist you to ask for a review of a decision. You can
To give us feedback or make a complaint
also ask for a review by writing to, calling or visiting one of our service
• Call our feedback and complaints line on 1800 132 468.
centres.
• Go to
humanservices.gov.au/feedback
www.
Please read these notes before you fill in the form. They tell you:
• From overseas, phone us on one of our international phone
• what happens when you have a decision reviewed by us
numbers
humanservices.gov.au/customer/contact-
www.
• about further rights of review to the Administrative Appeals Tribunal
us/international-phone-numbers
(AAT), and
• If we do not resolve the complaint to your satisfaction, you can
• about other help available to you if you feel we have not handled
contact the Commonwealth Ombudsman by going to
www.
your review properly.
ombudsman.gov.au or calling 1300 362 072.
You should keep this page for your records.
Freedom of information
You may like to look at any papers on your file about your case. If you
If you do not agree with a decision we have made
want to do this, you can ask for access to, or a copy of, your file under
the Freedom of Information Act 1982. You can use the Freedom of
Ask us to review our decision
Information I want to access or change document(s) form (Si031)
If you would like more information about a decision you should contact
available by going to
humanservices.gov.au/forms or send a letter
us. We will check details and explain the decision. This gives you a
www.
of request to one of our service centres.
chance to correct misunderstandings and present new information.
For more information about requests under the
If you do not agree with a decision you can ask for a review. We will
Freedom of Information Act 1982 contact us.
forward the matter to a review officer who has not been involved in
the decision and can change the decision if it is wrong.
For more information
The review officer will:
• where possible, talk to you about the decision
If you need help completing this form, please call us on the relevant
number, depending on the payment you are receiving:
• look at the facts, the law and policy
• change the decision if it is not correct, and
Seniors
132 300
• advise you in writing about the result of the review.
Employment Services 132 850
Youth and Students
132 490
Important
Families
136 150
There are some important things to know about the time you take to
request a review of a decision.
Disability and Carers 132 717
If you apply for a review of a social security decision outside 13 weeks
Telephone Typewriter
of being given notice of the decision, you may only receive your
Service
1800 810 586
entitlement from the date you applied for review.
Multilingual service information is on page 2.
You must apply for review of some Family Tax Benefit decisions within
52 weeks of being notified of the decision.
There is no time limit if you are asking for a review about money you
owe us, however you may have to pay back the money while the
decision is being considered.
Further rights of review
Administrative Appeals Tribunal (AAT)
The AAT is an independent tribunal. It has the power to change
decisions but only according to the law and only after a review officer
has reviewed the case. You should request a review by the AAT within
13 weeks. If your request is more than 13 weeks after being notified
of the review officer’s decision and the decision is changed, you may
only receive your entitlement from the date you requested the review.
If you do not agree with the decision of the AAT you may be able to
appeal further. For more information about the AAT, please go to
www.
aat.gov.au
Please keep this Notes page for your information.
SS351.1507
Notes— 1 of 2
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