Job Description: Theater Floor Staff printable pdf download

(Note: You must read, sign and return this description with your completed application)

: T

EEL

HEATRES

ESCRIPTION

HEATER

LOOR

TAFF

: Floor Staff personnel support the management staff in the day-to-day operations of the

ENERAL

UTIES

theater. In any given shift, Floor Staff personnel may work in the box office, concession stand, projection

booth and/or at the doorman’s stand. Floor Staff personnel are required to follow the instructions, guidance

and direction of management personnel as they pertain to the policies, rules and procedures of the theater.

: Employees hired as Floor Staff are required to read, understand and follow the

PECIFIC

ASKS

UTIES

Reel Theatre Employee Policies & Procedures Manual. Additionally, all employees will be required to

perform some or all of the following tasks:

USTOMER

ERVICE

• Smile while on duty

• Greet all Customers with a pleasant, upbeat attitude

• Thank every Customer that is served

• Answer telephones in a polite and expeditious manner

• Assist Customers to the fullest extent possible

• Refer all Customer complaints and concerns to management

CHEDULED

HIFT

ORK

• Show up to work on time as scheduled

• Notify management prior to any tardiness, schedule change request, or absence

• Record check in and check out times on company approved time sheets or time clocks, if

available

• Stay busy at all times when on duty

• Refrain from personal conversations with non-employee friends while on duty

• Refrain from using the business telephone and personal cell phones at all times while on duty

• Prohibit the loitering of friends, in or around the theater

UNIFORM DRESS AND CLEANLINESS

• Wash hands prior to each shift and after any activity not directly related to food preparation

• Wear company uniforms and present a professional appearance

• Maintain an overall appearance of cleanliness and neatness

• Meet specific company dress standards regarding hair length, jewelry, clothing, etc., that will

be prescribed at the sole discretion of management

TOCK

NVENTORY

ONTROL

• Monitor, count and control inventory

• Rotate concession items to prevent spoilage

• Restock materials and supplies (may involve carrying loads up to 50 pounds)

Job Description: Theater Floor Staff

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