Client Feedback Form

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Client Feedback Form
Your Name: ___________________________________
We want to make sure that we are always delivering a premium level of service and so we would
appreciate you taking a few minutes to provide some feedback on your buying/selling experience.
Please use this guide to rate our services on the following questions:
Excellent
Good
Satisfactory
Unsatisfactory
Unacceptable
1
2
3
4
5
Our general real estate knowledge
1
2
3
4
5
Our overall effectiveness and quality of service
1
2
3
4
5
Our ability in keeping you informed
1
2
3
4
5
Our courtesy, helpfulness and politeness
1
2
3
4
5
Promptness in returning your calls & responding to your request for service
1
2
3
4
5
How well do we deliver what we promise
1
2
3
4
5
How well do we listen to you
1
2
3
4
5
How well do you think we work at keeping you a satisfied customer
1
2
3
4
5
How well do we understand you and try to meet your needs and requests
1
2
3
4
5
How much confidence do you have in our service
1
2
3
4
5
Overall, how willing would you be willing to recommend us
1
2
3
4
5
Overall, how willing would you be to buy through us again
1
2
3
4
5
If there was any one thing that we could have done better for you during the time that we were working with you, what
would that be...
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
What would you say if someone were to ask you about your buying/selling experience with us?
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Can we quote you?
Yes
No
Is there anyone who you could refer our services to:
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Please fax this form back to 604-264-1115 or mail using the stamped envelope that is attached – thank you.

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