Autocustoms Freight Liability Waiver Agreement printable pdf download

Freight Liability Waiver Agreement

Whoa!

That sounds like a big deal. Well, it kinda is. We need your help because shipping stuff on a semi-truck

is very different from sending it regular FedEx/UPS! (

Please be sure to read over the entire waiver because what it clarifies

is very important and helps explain what to do if you receive a damaged product. Most deliveries are made without incident

but we need you to know what to do if the semi-truck pulls up and there is a problem.)

This order is to be shipped to the address provided by the consignee (that’s you). The package will be shipped LTL

Truck Freight (on a semi-truck) and MUST BE INSPECTED UPON RECEIPT. The consignee (you or someone you

appoint) must completely open and inspect the product.

*****

IF THE PRODUCT IS DAMAGED

Please note ‘Damaged’ and a brief description of damage found on the delivery receipt (paperwork that the driver

asks you to sign) and REFUSE THE SHIPMENT**. If you want a new product it is best to refuse the damaged one.

If you follow this process we can get a new order going for you right away!

*****

why

(So

all of the

? We know that freight drivers are usually in a hurry and if there are no signs of damage to the

outside packaging then they really won’t stick around to let you open it up and look it over fully. If the outside packaging looks

good then you should be okay to sign for the freight and let the driver go. If you discover something after they leave call us

within 48 hours

so we can report it. It gets a little more complicated and we have to move fast to file the damage claim. We

only have a few days to report damage that isn’t reported on the delivery receipt and it is a lot harder to win the claim.)

If the outside packaging has any signs of damage like creases, rips, tears, holes, punctures, crushed in, etc. and

they still don’t let you open it to inspect (which sometimes happens) just make sure you note that on the delivery

receipt and we’ve got you covered.

So what’s the big deal, why all the fuss?

Well, freight companies have all these rules about damage. They aren’t being difficult; they are just trying to be

fair. If the product shows up damaged and you don’t note it at the time of the delivery then there is no way to

prove that they accidentally caused it.

Bottom line is that it is VERY IMPORTANT that the freight be inspected before you sign the delivery receipt. By

signing the receipt and accepting the shipment, you are releasing the freight company and all of its affiliates of any

liability for damages that are not reported on the delivery receipt at the time of delivery.

little bit of damage

***

If you receive a product that has a

and instead of sending it back you want to keep it,

sure you note the damage on the delivery paperwork so we can file a claim for repair costs. If you do not note

the damage it makes it very hard to win a claim. If you can take pictures of it right then that would be helpful too.

By signing this form you acknowledge that you understand the process of receiving your freight delivery.

Please do not hesitate to call our Customer Service Department at 855-889-2061 or email with any

questions or concerns before you sign the form.

______________________

_______________________

ORDER NUMBER:

ORDER DATE:

__________________________________

____________________________

_________________

Signature of Customer

Print Name

Date

Please email

a signed copy of this form

Subject line: Attention Freight Liability Waiver Agreement

Autocustoms Freight Liability Waiver Agreement

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