Sample Complaint Letter
YOUR FULL NAME & TITLE
TEL NUMBER HOME/WORK
HOSPITAL NUMBER: D.
} if known
PATIENT’S DATE OF BIRTH
Head of Patient Relations
South Tees Hospitals NHS Foundation Trust
The James Cook University Hospital
PATIENT’S NAME, DATE OF BIRTH, ADDRESS (if not yourself)
I am writing to you to complain about the treatment received at
HOSPITAL & WARD/ DEPARTMENT WHERE INCIDENT HAPPENED
Please see enclosed leaflet for the hospitals covered by South Tees Hospitals
If you are complaining about a particular member of staff, also include their name
and position if known.
DETAILS OF WHAT HAPPENED, WHEN IT HAPPENED
Include names and positions of people involved, if relevant.
If the events are very detailed, list the main points in date order in this letter.
Enclose further background information on separate sheets, if required.
Do not leave out relevant information or any part of your complaint).
DETAILS OF WHY YOU ARE NOT SATISFIED.
If you wish to complain about a number of matters, list the most important ones
Try to be clear and concise in the points you make.