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Front Office Clerk

JOB DESCRIPTION

Title:

Front Office Clerk I

Job Summary:

This position is one of the most important functions in the

health care delivery system and the first point where

contact is made personally or by telephone. The person

will receive the patient and direct them to the services

needed. Making appointments and making preliminary

assessment category of payment for patients are essential

before provider can see them.

Job Duties:

(1) Welcome patients as they contact the center personally

or by telephone, and explain the services available,

payment categories, and billing procedures.

(2) Schedule appointments; direct walk-in patients and

emergencies

per

established

policies

and

procedures.

(3) Answer all incoming calls and route them to the

appropriate staff.

(4) Register all patients per registration protocols an

collect all documentation.

(5) Generate route slips for each patient, and assure that

all services provided have been checked out properly.

(6) Reviews and verifies patient coverage of insurance or

other agencies and computes the charges to be paid by

the patient.

Front Office Clerk