Loan Officer Job Description Template

ADVERTISEMENT

L
O
/M
S
R
OAN
FFICER
EMBER
ERVICE
EPRESENTATIVE JOB
DESCRIPTION
Company:
Wanigas Credit Union
Employee:
P
T
:
Loan Officer/Member Service
OSITION
ITLE
Representative
Date:
Classification:
Reports to:
Branch Manager or Assistant Branch Manager
Wanigas Credit Union and the Office and Professional Employees International Union
have agreed that all employees in the bargaining unit would be classified as either full-
time or part-time. This approach allows us to provide the best possible service to our
members. When a member needs service, our employees do not have to wonder
whose job description it falls under. It’s everyone’s job to take care of members.
The job descriptions Wanigas Credit Union publishes help employees learn the details of
the various functions within the Credit Union. The job descriptions are not to be
considered as the total or complete obligation of any employee. At any given time, an
employee may be faced with a member needing help with a problem or being assigned
by a supervisor to help a member to solve a problem.
R
R
EPORTING
ELATIONSHIPS
P
: Branch Manager or Assistant Branch Manager
OSITION REPORTS TO
P
P
OSITION
URPOSE
The loan officer/member service representative position provides service to members for
all types of consumer loans including vehicle loans, home improvement, first mortgages,
home equity, personal, secured and unsecured loans, and credit cards. Interviews
applicants and examines, evaluates and authorizes or recommends approval of
member’s loan application. Reviews credit reports and has the ability to communicate to
members areas of improvement. Approves consumer loans within specified limits or
refers loan exceptions to credit committee or loan manager for approval. Performs a
variety of clerical duties related to loan processing, closing and administration. The loan
officer position is involved in the daily operation of the department such as answering
phones, distributing mail, balancing of daily work, handling pay-off checks, typing
turndown notices, filing and various duties relating to credit card services. Answer
member’s questions regarding Credit Union services provided and perform a variety of
account maintenance duties. Actively cross-sell Credit Union services. Coordinates
collection of past due loans with the Collection Department. Performs specific assigned
side-jobs including various clerical functions, and assists other employees with duties as
required. Serves members promptly, courteously, and professionally. Performs other
duties as requested by management personnel.

ADVERTISEMENT

00 votes

Related Articles

Related forms

Related Categories

Parent category: Business
Go
Page of 4