Front Desk Agent Job Description
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1
2Front Desk Agent Job Description
Responsible To:
Hotel Operations Manager & Manager on Duty
Basic job purpose:
To be of service to our guests and to sell rooms and packages as well
as attending to in-house guest needs. Primary responsibility is to strive
to exceed guest expectations in a professional and orderly manner
and to demonstrate such a presence while at the Front Desk.
Rate of Pay:
$13.00 / hour $14 per hour after 3 months
Primary job responsibilities:
•
Ensuring the best service and comforts are provided for our guests with the ultimate goal being
above expectations of satisfaction.
•
Working cooperatively within the team environment.
•
Perform duties as they relate to the front desk operations in an efficient and effective manner.
Interpersonal Skills
•
Maintains a professional appearance with a positive attitude and is adaptable and flexible.
•
Is patient, helpful and is interested in the welfare of the guests and staff.
•
Has great attention for detail and works well under pressure in a fast-paced environment.
•
Follows staff conduct policies and time management guidelines.
•
Is organized and able to prioritize workload.
•
Able to multi-task for the benefit of quality services.
•
Able to work efficiently and independently with minimal supervision.
•
Takes pride in a job well done.
Leadership, Team Building and Performance Management
•
Handles negative situation and conflict in a constructive mode utilizing interpersonal and
communication skills and techniques taught and promoted within the company.
•
Initiates and constructively develops positive team dynamics with management, peers and
customers.
•
Demonstrates leadership and organizational skills in assisting in the planning and implementing
of changes where applicable.
•
Initiates communication or dialogue with supervisor or manager when processes, tasks,
instructions etc. are not clear.
Specific Responsibilities
•
Adhering to Front Desk & Night Audit manual procedures as outlined in these documents.
•
Selling the property in a professional and accurate manner by property tours, through guest
relations and reservations.
•
Securing and processing reservations in an efficient and accurate manner utilizing the property
management system and external channels.
•
Management of reservations both within the property and externally through the use of
Internet booking channels – in conjunction with the General Manager and/or Guest Services
Supervisor.
•
Participating in implementing and maintaining a high level of guest service and professional
standards.
•
Cash handling of a float, taking and processing payments and deposits.
•
Performing concierge duties and activity planning.
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Parent category: Business