Assistant Warehouse Manager

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Assistant Warehouse Manager (Full Time)
Job Description
Reports to
Warehouse Manager
Key stakeholders
Income Generation Director, Head of Retail Operations, Warehouse Manager,
Retail Sales Managers, eBay Co-ordinator, warehouse staff and volunteers
Purpose
To assist in the management and operation of the warehouse and all associated
activities with the aim of generating sales and income for the Hospice. To ensure
that the warehouse area is safe, clean and organised. The key purpose is to
maximise sales and provide a high quality customer experience, operating in a safe,
clean and well organised environment. In addition, the job holder will assist in the
management and supervision of staff and volunteers and ensure effective
management of all warehouse activities
Key Tasks
Sales Optimisation
To assist in warehouse and associated activities sales and to report progress against targets to the
1.
Warehouse Manager.
To assist the Warehouse Manager in determining best ways to maximise sales and generate income
2.
from the sale of donated goods.
To work with all trading colleagues and hospice team members to maximise income opportunities and
3.
to engender a team spirit.
To run the warehouse in the absence of the Warehouse Manager.
4.
To support the Warehouse Manager and retail shop units regarding collections and deliveries to all
5.
shop units as required. This may be delivery of supplies or the rotation of stock etc.
To liaise with the Warehouse Manager on the delivery and collection of sold stock and donated items
6.
in and out of the warehouse as efficiently and effectively as possible.
To support the Warehouse Manager on all aspects of House Clearances ensuring these are carried out
7.
to the highest standards. This should include the sorting of all saleable items and the safe disposal of
items unsuitable for sale and the completion of all necessary paperwork.
To support the Warehouse Manager in relation to the management of vehicles, vans and the Bus,
8.
including ensuring the bus is prepared and fit for use prior to any event and to co-ordinate drivers for
each event.
To contribute to setting sales goals and targets for the warehouse and associated activities and staff
9.
and volunteers.
To work with the Warehouse Manager on promoting monthly Hospice led initiatives in the warehouse
10.
such as maximising gift aid opportunities or advertising Hospice events and activities.
To ensure that any customers who come into the warehouse have a positive customer experience and
11.
make every effort to build a repeat customer base.
To meet and greet customers as they enter the warehouse and to ensure that other staff or
12.
volunteers also greet customers.
To capture accurate customer data
13.
To liaise with the eBay Co-ordinator in relation to any donated items that may be considered valuable
14.
to ensure that income is maximised from these donations.
To create relationships within the local community to promote and raise awareness of St. Luke’s
15.
Hospice.
To ensure that all donations are dealt with correctly and appropriately and to check incoming stock
16.
and sort and dispose of unsaleable items.
To provide regular progress reports to the Warehouse Manager as and when required.
17.
To attend regular meetings at the Hospice with other members of the Trading team and Hospice
18.
staff.

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