Network Support Engineer printable pdf download

PROFESSIONAL JOB DESCRIPTION

Exempt; Full‐time

POSITION TITLE:

Network Support Engineer

DEPARTMENT:

Information Support Services

PURPOSE: Act as senior technical expert within the department. This position is

responsible for directing the support of all computer hardware systems and server assets

which network users rely on for file sharing, printing, email and Internet usage on campus.

Level 2 skill level is advanced computer support done by technicians who have several years of

experience; they have the knowledge and experience that enables them to perform their job

independently and tackle difficult technical projects without supervision.

ESSENTIAL FUNCTIONS

Design, maintain, and repair the College’s passive network (cables, hubs, patch cords, and

panels) and active hardware (switchers, routers, hubs, and network cards).

Implement and support the campus email system; recommend design changes. Assist with

backup and granular restore support of Microsoft Exchange, Microsoft Outlook, Web Access

and Microsoft Active Directory servers.

Provide operational oversight, leadership, and technical analysis of Microsoft Exchange.

Design, maintain, and repair network servers. Make sure appropriate hardware and

software is installed to meet technology demands of the college.

Implement and support virtual servers and desktops using VMware Virtual Infrastructure.

Plan and train staff in the installation and support of local and wide area networks. Train

users in use of software, hardware, and network systems.

Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.

Recommend direction for network architecture based on traffic requirements and

technological evolution.

Install, configure and maintain workstation computers and other related hardware

components, network cards and software. Receive, investigate and respond to user

questions and problems encountered with hardware/software. Analyze and correct

problems.

Arrange for return of defective parts and warranty service to manufacturer or supplies.

Document procedures for installation, use, maintenance, troubleshooting, and management

of the college's information assets. Document system procedures and train other personnel

in the department to function as a backup.

TVCC values professionalism in its employees. The following attributes and behaviors are

identified as examples of what is expected of an employee:

 Display empathy and positive regard for others in written, verbal and non-verbal

communications.

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Network Support Engineer