Junior It Support Technician Job Description

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Junior IT Support Technician Job Description
The IT Support Technician will be responsible for general maintenance of defined computer
equipment and for the resolution of identified technical problems for commercial and
domestic customers.
The following indicate some of the principal tasks and responsibilities:
Software
Test new software
Make software available to appropriate customers where requested
Ensure the anti-virus software is installed, kept up to date and working properly on all
customers stations, where appropriate
Set up and maintain user e-mail accounts, when requested by customers
Provide troubleshooting resolution and updating/upgrading of software to customers
Hardware
Maintain customers computer peripheral equipment, as requested
Assist other technicians on in the office where required
Keep a log of all technical faults (Support log)
Liaise with external suppliers for the repair of equipment under warranty or maintenance
contract
Provide troubleshooting resolution and updating/upgrading of hardware to customers
Assist with and provide support/troubleshooting for server hardware
Network Management
Check the network back up daily for maintenance customers
Set up, maintain and remove user network accounts where appropriate
Carry out routine network maintenance tasks
Office Administration
Maintain stock for office and website
Order office stationary where necessary
Responsible for arranging couriers for any deliveries in the office
Ordering of ink cartridges and toners for customers, as and when orders are placed
Checking deliveries on arrival into the office
Personal Qualities – An Help Desk Technician will need to
Be able to work on his/her own initiative
Demonstrate practical knowledge and problem-solving strategies
Have high quality inter-personal skills
Keep abreast of new developments in software and hardware
SCIS UK LIMITED JUNIOR IT TECHNICIAN

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