Call Center Associate
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3Job Description
CALL CENTER ASSOCIATE
Responsibilities
Attention to Customer
•
Providing excellent service to customers.
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Inform the customers about our services, locations of stores or
concerns they may have.
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Record customers complaints.
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Follow up on claims until finding a solution.
•
Send complaints from customers to the companies who provide
the services.
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Inform customers the outcome of their claim.
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Various processes and refunds to customers.
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Call beneficiaries for clarification.
Attention to CSR
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Assist CSR regarding our services.
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Solve our clients’ problems through support from the CSRs.
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Check status of money orders and bank accounts when the
customer or the CSR request.
•
Support CSRs while opening a store and any possible problems
with the system.
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Authorize cancellation of transactions and / or special
modifications.
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Capture operations when the CSRs have difficulties.
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To assist the CSR in the correct application of the Check Cashing
policies providing the authorization code and support in their
verification.
Attention to Agents
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Wires capture from telephonic Agents.
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Assisting Agents on any situation regarding our Services.
•
Solve the problems of our agents.
•
Check status of money orders and bank accounts when the client
or the agents request.
•
Support Agent with the problems with the system.
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Parent category: Business