Call Center Operator
ADVERTISEMENT
1Call center Operator:
Position Responsibilities:
Effectively explain the company’s products and services to new and existing clients
•
•
Schedule appointments for Ignition Interlock required clients
Schedule different types of appointments for current clients, depending on their needs
•
Provide troubleshooting to clients who requires assistance with the Ignition Interlock device
•
Prepare information packages for new clients with scheduled Installation appointments
•
Assist clients over the phone with requests such as appointment information, rescheduling an
•
existing appointment, FAQs about the Ignition Interlock, etc.
Demonstrate good judgment and leverages past experience to plan and accomplish goals
•
Skills required:
Ability to listen carefully and effectively communicate complex topics with different types of clients
•
Ability to grasp best practices and company policies and use them as needed with clients
•
Ability to professionally handle complaints, even when working with unpleasant clients
•
Accuracy of work with eye for detail in completing documentation in system
•
Ability to satisfy clients by going above and beyond the call of duty for unique situations
•
Ability to use automated information systems to analyze client information and continuously
•
improve personal performance
Ability to demonstrate a friendly style and work effectively under pressure when needed
•
Other Minimum Qualifications:
High school degree
•
Strong inter-personal skills, ability to relate well to clients, fellow employees and company
•
management
Fluency in English
•
Proficiency in the use of commonly used phone system, PC software, Email, and Internet
•
Problem solving skills which require exercising independent judgment
•
Understanding of privacy issues and regulations and ability to maintain strict client confidentiality
•
Ability to obtain and maintain a clean criminal records search result
•
Ability to obtain and maintain a clean driver record search result
•
Ability to obtain and maintain a clean drug test result
•
Preferred if You Have:
Experience in active call center environment
•
Spanish speaking capabilities
•
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business