Front Office Manager

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The High Line Hotel is seeking a talented Front Office Manager with an
entrepreneurial, energetic personality. You will lead your team and be responsible for
guest services, controlling costs, and increasing departmental revenues.
Job Description:
The Front Office Manager has overall responsibility for supervising Guest Service
Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide
guidance and direction to all associates to ensure they are adhering to all hotel policies,
standards, procedures and regulations. The ability to perform all front office functions
both quickly and efficiently along with functioning as a technical department resource
and providing training new hires. Assist the Department Heads in all areas to ensure
smooth, efficient operations.
Job Requirements:
Efficient and professional operation of all front desk team members.
Visible in the front of the house during high traffic times to assist the front desk team
and to ensure smooth guest service.
Conducts day-to-day shift meetings or huddles.
Initiates monthly department meetings with agenda and minutes. Attends weekly
staff meetings and sales strategy meetings when needed. Ensures all policies and
procedures are in place to adhered to.
Ensures that all team members are trained on technical and service aspects of their
position.
Establishes control systems for controllable costs and labor in order to effectively meet budget
guidelines
Ensures that all team members clearly understand their job roles, responsibilities, and
performance expectations.
Gives constructive feedback to team members to assist them in their overall job
performance.
Collaborates with managers, supervisors and hourly associates to develop and carry out ideas
and procedures in order to continuously improve department performance around SALT scores.
Ensures that plans and actions are in place to meet departmental goals. Ensures that
plans and actions to meet departmental goals are communicated, understood, and met
by managers, supervisors, and hourly associates.
Ensures good communication between all departments and the front office to better
Serve our guests.
Responsible for hiring, training, and development of all associates working for the front desk.
Counsel’s supervisors and hourly associates on work related concerns and issues to ensure
satisfaction and productivity.
Daily and weekly preparation of departmental payroll of hourly associates.

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