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JOB DESCRIPTION

Job Title:

Retail Manager

Responsible to:

Deputy Director

Responsible for:

Retail Team

Purpose of Job/Key objectives

Turner Contemporary’s retail operation is operated through Turner Contemporary Enterprises

and generates a vital commercial income to support our charitable objectives. The Retail

Manager has overall responsibility and accountability for the management of the Turner

Contemporary Shop and retail team, working across the organisation to develop a retail offer

which reflects Turner Contemporary’s brand, our changing exhibition programme and which

meets the needs of our diverse audience.

A creative individual with a passion for retail, the Retail Manager will have responsibility for all

product selection and development, product merchandising, setting, achieving and exceeding

financial targets, developing the online retail strategy, stock management, developing and

implementing effective retail management systems and processes, and contributing to the

overall visitor satisfaction of Turner Contemporary.

Principal Duties/Tasks and responsibilities

Retail Management



Create a unique retail experience in line with Turner Contemporary’s brand



Develop Turner Contemporary’s retail strategy in line with colleagues, ensuring regular

reviews and updates as required



Manage the shop to ensure a creative and inspiring layout, lighting and stock display



Set the pricing strategy to meet the needs of Turner Contemporary’s audience



Review the existing retail staffing arrangements and working with the Deputy Director

and Operations Manager to implement a new staffing structure



Work with the Operations Manager to train, brief and manage the Retail Team ensuring

first-class customer service and motivating the team to increase sales and ensure

efficiency



Work with the Retail Assistant to develop, implement and manage the online shop

06/08/2013

Retail Manager