Debit/atm Card Dispute/fraud Package Checklist Template
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4DEBIT/ATM CARD DISPUTE/FRAUD PACKAGE CHECKLIST
Each of the following items must be checked off in order for the package to be complete:
Have blocked card on the ATEX screen (place “9” within the “CARD STATUS” field, only “9”
should be used) and put description in the memo field.
Have completed the macro to order a new card if FRAUD. (No members filing a claim will be
allowed to keep the same Debit/ATM card number. A NEW CARD MUST BE ORDERED.)
Have completed the following forms for the appropriate claim being filed (please place
check mark by the type of claim being filed):
Debit Card Dispute Forms
1) DEBIT/ATM CARD DISPUTE/FRAUD PACKAGE CHECKLIST
2) DISPUTE INFORMATION FORM (2 PAGES)
Debit Card Fraud (non-pin based transactions) Forms
1) DEBIT/ATM CARD DISPUTE/FRAUD PACKAGE CHECKLIST
2) FIS DISPUTE/FRAUD COVER SHEET (3 PAGES)
Debit/ATM Card Fraud (pin based transactions) Forms
1) DEBIT/ATM CARD DISPUTE/FRAUD PACKAGE CHECKLIST
2) FIS DISPUTE/FRAUD COVER SHEET (3 PAGES)
3) TRACER LOG (1 PAGE PER ITEM)
ATM DISPUTE (pin based transactions) Forms
1) TRACER LOG (1 PAGE PER ITEM)
2) SCAN/INTEROFFICE TO THE EFT DEPT
Have scanned the completed claim package (excluding ATM DISPUTE) to the Compliance
Department on the same business day claim was received.
Have added claim to the Daily Department Reg E Claim log.
I have completed each item on the above checklist as described.
___________________________________
_________________________
Print Employee Name
Branch
___________________________________
_________________________
Date of Claim
Time of Claim
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