New Motor Vehicle Complaint Form - Oklahoma Motor Vehicle Commission
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STATE OF OKLAHOMA
(Rev 09/10)
OKLAHOMA MOTOR VEHICLE COMMISSION
4334 NW EXPRESSWAY, SUITE 183
OKLAHOMA CITY, OK 73116
(405) 607-8227 Fax (405) 607-8909
email@omvc.ok.gov
_______________________________________________________________________________________________
PROCEDURE FOR SUBMITTING COMPLAINT
1.
This complaint form is for matters involving NEW MOTOR VEHICLES only. If your complaint is about a
Used Vehicle transaction, you should contact the Used Motor Vehicle Commission at 405-521-3600.
2.
Prior to submitting this complaint form, we suggest that you contact the Dealer or the General Manager.
We have found that many problems and/or disputes can be resolved in this manner.
3.
Complaints should be submitted on this form. Please provide all information requested, and attach copies
of all relevant paperwork relating to the transaction and vehicle. Do not send the originals of your
paperwork. If your complaint is pertaining to an advertisement, please attach copy of the advertisement and
include the date and name of publication.
4.
A copy of your complaint will be sent to the dealer. The dealer will have ten (10) days from receipt of the
letter to respond in writing to this office. You will be sent a copy of the dealership response. Your complaint
will be handled as quickly as possible in order to attempt to mediate a solution. However, please keep in mind
that we do not have the authority to mandate a settlement between the parties involved. If no agreement is
reached, and your goal is to change an agreement, void a contract, or solve a civil dispute, you may wish to seek
the advice of an attorney. This office is not authorized to provide legal advice.
5.
By filing this complaint with the OMVC, you are authorizing the dealership to release paperwork associated
with your transaction. Your complaint, the dealership response, and all accompanying documents and
correspondence will remain on file at the OMVC, and will be available for public inspection in accordance with
the Oklahoma Open Records Act.
__________________________________________________________________________________________________
NEW MOTOR VEHICLE COMPLAINT
COMPLAINANT
DEALERSHIP
VEHICLE INFORMATION
Name___________________________
Name________________________
Purchase Date _______________
Address_________________________
Address______________________
Year & Make ________________
City____________________________
City_________________________
Model ______________________
State_________ Zip Code_________
State__________ Zip Code_______
VIN # ______________________
Home Phone_____________________
Salesperson ___________________
Alternate Phone___________________
F&I Manager__________________
Email __________________________
TYPE OF COMPLAINT: SALES_____ F&I______ ADVERTISING______ SERVICE_______ OTHER_____
WHO HAVE YOU SPOKEN TO AT THE DEALERSHIP? __________________________________________________
(Be sure to complete both pages of this form)
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