Return Authorization Form

Company Name: __________________________

RMA

IC INTRACOM USA, Inc.

550 Commerce Boulevard

Contact Person:

__________________________

Oldsmar, Florida 34677

Account # (Customer #): ____________________

Ph. 1-800-881-7325

Return Merchandise Authorization Form /

Fax (813) 855-2545 (24 hours)

Sales Rep.: ______________________________

Customer Service Form

Fax #: __________________________________

READ CAREFULLY:

1. RMA FORM MUST BE FILLED OUT IN ITS ENTIRETY, and faxed into IC Intracom.

RMA is valid for 30 calendar days.

2. All Returns: Products must be in original packing (without sticker or price tags) with complete literature, manuals and software. Products sent otherwise will be returned at

senders expense. Replacements and exchanges will be based on product availability. If product can not be replaced within 30 calendar days, customer has the option of taking

a credit. No cross-shipments.

3. Defective product returns are only eligible for replacement.

NO CASH REFUNDS,

4. Credits.

credit only. Credit will be issued for products on invoice no older than 90 days. Credits are valid for 6 months from date of issue. All non

defective returns are subject to a 15% restocking fee that will be deducted from credit received on said return. A test bench fee of $25.00 will be charged to Defective Claims

.

where product proves to be working properly. Credits issued after 30 days from the date of invoice will be issued at current market / sales price

5. Visually Damaged Products and Short Shipments. Claims must be made within 5 working days via fax to the attention of IC Intracom Customer Service Department.

6. NOTE: RMA # must be clearly posted on carton. If multiple cartons are returned they must be numbered 1 of 5, 2 of 5, etc…

7. IC Intracom reserves the right to reject any merchandise that does not comply with this policy. All other requests not covered here will be handled on a case by case basis.

8. Custom closeouts and specialty order are excluded from these RMA policies

.

Customer Signature

____________________________________________

Date

________________

(Required)

* RMA # will be issued within 48 hours of receipt of this form

Qty #

Item #

Action Requested

Reason for Return (required)

RMA ISSUED

Internal Use Only

❏

❏

Replacement

Invoice # ________________________

____________________________________

Packing & Qty

❏

❏

________

____________ Credit

Invoice Date ____________________

____________________________________

Qty

❏

Exchange

Item to Ship ____________________

____________________________________

Plant

__________

Qty #

Item #

Action Requested

Reason for Return (required)

Internal Use Only

RMA ISSUED

❏

❏

Replacement

Invoice # ________________________

____________________________________

Packing & Qty

❏

❏

________

____________ Credit

Invoice Date ____________________

____________________________________

Qty

❏

Exchange

Item to Ship ____________________

____________________________________

Plant

__________

Qty #

Item #

Action Requested

Reason for Return (required)

Internal Use Only

RMA ISSUED

❏

❏

Replacement

Invoice # ________________________

____________________________________

Packing & Qty

❏

❏

________

____________ Credit

Invoice Date ____________________

____________________________________

Qty

❏

Exchange

Item to Ship ____________________

____________________________________

Plant

__________

Distributors of: