Return Merchandise Authorization (Rma) Form
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1RMA Policy:
Neptune products are to be free of manufacturing
defects for 1 year from the date of purchase, and may be
returned for repair and/or replacement. Customer
abuse, physical/water damage, and purchases outside of
1 year will carry a repair fee. Please return using the
following steps:
1. Contact Neptune Systems Customer/Technical
Return Merchandise Authorization (RMA) Form
Support Service via email at
to obtain an RMA
Name:_________________________________________________________
number.
2. Fill out the Return Merchandise Authorization
Form in its entirety. Place the RMA Form in the box
Address:_______________________________________________________
with the item(s) being returned. (RMA will not be
processed without this form.)
City:_____________________
State:________
Zip:___________
Return Shipping Address if different from above (Shipping address must be a US address):
3. Return the authorized item(s) per shipping
instructions.
Address:_______________________________________________________
4. Be sure to include copy of sales receipt for proof
City:_____________________
State:________
Zip:___________
of warranty, if applicable. Our Repair Department
will not process your request under warranty
without proper proof of purchase.)
Email Address:__________________________________________________
5. You will be contacted with the cost of the repair if
Phone Number:_________________________________________________
item is not covered under warranty.
Please note: You have the option to purchase
RMA No.__________________
Date Issued_________
Ticket #___________________
other items and have them shipped back with your
(Obtained from Neptune Systems Customer Support Service)
RMA. Additional freight charges will apply.
Warranty Information
(Copy of sales reciept must be included with RMA, if applicable)
Business Purchased From
Date of Purchase
Invoice/Sales Order #
Items Returned for Repair/Replacement
(both warrantied and non-warrantied items)
Product
Serial #
Reason for Return/Repair
Shipping Instructions:
1. Be sure to obtain an RMA and clearly mark the outside of the box with this number.
2. Ship only the items that are authorized
3. Ship returned items to:
(Cut along dotted line and attach to the top of package)
Name
Address
City
State
Zip
Neptune Systems
Attn: RMA Department
15750 Vineyard Blvd, Suite #150
Morgan Hill, CA 95037
RMA#__________________
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