Highpoint Rma Form

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HighPoint RMA Form
RMA Number:
______________________________
HighPoint RMA Department
Return Address:
______________________________
______________________________
1161 Cadillac Court
Customer Name:
______________________________
Milpitas, CA 95035
Main: (408) 942-5800
Telephone No:
______________________________
Fax: (408) 942-5801
Fax No:
______________________________
Web Support URL:
E-mail:
______________________________
E-mail:
Date:
______________________________
HighPoint Part Number
Receipt No.
Receipt Date
Where Purchased/Location
Serial Number
Support Case ID
Note:
1. RMA is for Repair Only.
2. You have to provide these 3 items before we issue an RMA number: 1) HighPoint RMA Form 2) Purchase Invoice 3) Shipping Cost Payment
Record for outside the continental US - If your return address is outside the continental US, you are required to cover costs for the RMA
Shipment to HighPoint, and the return shipment to your address.
3. Completely fill out the information on the RMA Form or you will be notified to refill it out again, this will cause a delay in the process.
4. RMA Number is valid for 30 Days from the issue date.
5. When returning defective products, please make sure the HighPoint Return Shipment Slip is pasted on the outside of the box and the
product in its original packaging, including all accessories are in the shipment box.
6. HighPoint does not cross ship RMA returns and does not exchange the RMA Return with a different HighPoint product.
7. Replacement within the continental US will take up to 21 Business Days (3 weeks), upon receiving RMA Return Package.

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