State Of Connecticut-Student Complaint Form 2014
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1
2
3STATE OF CONNECTICUT
Office of Higher Education
I
F
S
C
NFORMATION ON
ILING
TUDENT
OMPLAINTS
The Office of Higher Education is responsible for responding to formal complaints against independent
colleges and universities and post-secondary career schools (private and hospital-based occupational
schools and hairdressing/barber schools) located in Connecticut.
If you believe that an independent college, private or hospital-based occupational school or
hairdressing/barber school has not fulfilled its promises, you may file a complaint with the Office of
Higher Education. We will investigate complaints concerning matters within our statutory authority and,
if justified, take appropriate action. Generally, issues falling under our jurisdiction involve academic
quality and licensing; issues regarding student life (such as student discipline, grading and housing) fall
solely within the purview of institutions. The Office of Higher Education will act only on complaints that
were unable to be resolved through the institution’s internal dispute resolution process. Our agency
cannot and does not provide legal advice.
Filing a Complaint with the Office of Higher Education
Before contacting the Office of Higher Education, you must first exhaust the school’s internal grievance
or complaint procedures. These policies are usually published in the institution’s catalog, student
handbook and/or posted on the institution’s website.
Once you have pursued your concerns using the institution’s dispute resolution procedures, and have not
reached a mutually agreeable resolution, you may proceed with filing a formal complaint with the Office
of Higher Education. To do so, you must submit a completed complaint form, available by sending a
request to .
How Complaints are Handled
We will acknowledge receipt of your complaint in writing, and review it to see if it falls within our
regulatory authority. If it does not, we will so notify you, and may refer it to another agency. If it does fall
within our jurisdiction, we will notify both you and the school/college, and share a copy of your
complaint with the institution with a request for a written response within 20 days regarding the situation
and whether appropriate institutional policies, and state statutes and regulations, have been followed.
Depending on the institution’s response, we may request more information from the institution or from
you.
Complaints Not Covered
The Office of Higher Education can only act to assure that independent colleges and post-secondary
career schools comply with state statutes that we administer. Complaints regarding other issues should be
directed to the entity which specializes in those issues. For example:
·
For complaints involving employer-employee matters, contact the:
Connecticut Department of Labor, (860)263-6000,
·
For complaints concerning discrimination complaints, contact the:
Commission on Human Rights and Opportunities, (860)541-3400,
·
For complaints regarding disabilities violations, contact the:
Office of Protection and Advocacy for Persons with Disabilities, (860)297-4300,
(800)842-7303, /
·
For complaints regarding higher education institutions located in other states, contact the state agency
responsible for authorization as listed at:
61 Woodland Street
Hartford, CT 06105-2326
An Equal Opportunity Employer
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