Resume Samples Page 4
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24Action Statements
If you were face-to-face with an employer right now, what would you say? What skills
and knowledge would you highlight?
This is what employers want to know.
To
effectively communicate your experiences and accomplishments on your resume, and
to also differentiate yourself, use ACTION STATEMENTS to describe your skills and
knowledge.
Tips:
Quantify whenever possible, it adds perspective.
Results are PROOF that you are effective, so don’t forget to include them.
Avoid language such as “duties included” or “responsibilities were”; the employer
wants to hear how and what YOU did, not what the responsibilities were on the job.
Always think “what is my next potential employer going to be looking for in an ideal
candidate and what is it that I want them to know about me in response to that”.
Action verb + WHAT you did and HOW or WHY + RESULT = Experience/Accomplishment
Wimpy Action
Effective Action Statement
Statement
Responsible for
Processed corporate customer’s orders in excess of twenty
filling outside
thousand dollars while ensuring high customer satisfaction
orders
levels were maintained
Created and implemented a new youth mentoring program
Started a new
by assessing the needs of youth in the community through
program
one-on-one interviews and focus groups which resulted in
80% participation of local high school students
Examples:
Collaborated with 12 peers to successfully create and implement a recycling
program aimed at reducing the consumption of paper products by 50%
Resolved 25 client calls per day by responding to inquiries on various financial
accounts resulting in improved client relations and decreased client complaints
Researched and determined status of un-cashed cheques and created a system to
help track future unclaimed obligations which resulted in the initial savings of
$184,000 and $20,000 annually
Supervised and counselled 80 students on various issues from academic difficulties to
peer pressure while observing strict confidentiality at all times
Reversed engineering parts, designed new parts for equipment and modeled
equipment for layouts according to client specifications using AutoDesk
Identified and investigated discrepancies in financial accounts resulting in
overpayments and unbilled revenues saving the department $10, 000
Developed an application to replicate tables between databases providing the
client with more power in function and flexibility throughout platforms using C and
ESQL on a UNIX platform
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