It Support Analyst Cv Template
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1
2Gary White
IT support analyst
PERSONAL SUMMARY
AREAS OF EXPERTISE
A multi-skilled IT support analyst with in-depth knowledge of architecting,
LAN/WAN networks
installing and configuring computing systems. Experienced in providing client
focused IT support and in successfully analysing and resolving IT hardware and
Switches and firewalls
software problems in a timely and accurate fashion. Having the ability to maintain
a high degree of customer service for all support queries and possessing strong
SQL Server
analytical and documentation skills.
Now looking for a new and challenging IT support analyst position, one which
MySQL
will make best use of my existing skills and experience and also further my
personal and professional development.
Windows Server (2003,2008)
WORK EXPERIENCE
1st/2nd line support
Technology Company – Coventry
Cisco router
IT SUPPORT ANALYST
June 2008 - Present
Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP
telephony, meeting room video conferencing and office printing. Manage routine
maintenance jobs, database backups & ensure that they are secure & reliable
Duties:
PROFESSIONAL
Meeting customers face to face and handling & prioritising problems.
First Aid Certificate
Installing and configuring computer systems using different build technologies.
Perform routine backups & archival of files to assist with disaster recovery.
French speaker
Escalating and identify any critical issues.
Analysing user support statistics/data and recommending appropriate measures.
Answering incoming calls from clients, processing emails and logging calls.
Following procedures/checklists and updating support documentation.
Working with Windows servers & applications within a mixed OS environment.
PERSONAL SKILLS
Working on large scale storage and backup systems i.e. SAN EMC2
CLARiiON.
Troubleshooting
KEY SKILLS AND COMPETENCIES
Proactive
Enthusiastic and able to interact with departments and personnel at all levels.
Knowledge of Networking (such as TCP/IP switches and routers).
Knowledge of installation, troubleshooting and configuration of PCs and software.
Ability to work to rigorous deadlines and stay within quoted budgets.
Mac workstations & laptops and associated admin tools and applications.
Experience of Blackberry Devices and Blackberry Enterprise Server - BES.
Good knowledge of standard computer languages.
PERSONAL DETAILS
Undertaking and completing projects on your own initiative.
Gary White
Having a good understanding of virtualisation technologies i.e. VMware
34 Anywhere Road
Infrastructure.
Coventry
CV6 7RF
ACADEMIC QUALIFICATIONS
T: 02476 888 5544
Computing and Networking (FdSc)
M: 0887 222 9999
Nuneaton University
2005 - 2008
E:
gary.w@dayjob.co.uk
DOB: 12/09/1985
A levels:
Maths (A) English (B) Technology (B) Science (C)
Driving license: Yes
Coventry Central College
2003 - 2005
Nationality: British
– Available on request.
REFERENCES
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Parent category: Business