AREAS OF EXPERTISE
A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
Diagnosing hardware &
excellent client facing skills, natural problem solving and analytical skills and able to
contribute to the development of best practice, procedures and policies within a
Testing and evaluating new
Currently looking for a suitable IT support position with a ambitious company or
Technology Support Company – Coventry
June 2008 - Present
Windows Active Directory
Reporting directly to the IT Manager and collaborating closely with other IT team
members. Responding to queries in a timely and accurate manner and resolving queries
to the user’s satisfaction.
Data Protection Act
Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Developing the infrastructure and systems to meet the companies needs.
Working within a TCP/IP network environment, including DHCP, DNS and ethernet
. Involved in the rollout of software updates and patches.
First Aid Qualified
Investigate specialist and complex IT support issues.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programmes.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staf f.
Deploying new hardware, server backups & evaluating new software & security risks.
In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /
Windows & Microsoft Office up to Office 2007.
Customer service skills
KEY SKILLS AND COMPETENCIES
Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
Experience of problem resolution & quality assurance procedures.
Able to communicate complex IT issues to suppliers and non-technical staff.
Ability to work well in a team environment.
IT security experience including anti-virus / malware, encryption deployment.
Experience of web content management systems.
34 Anywhere Road
T: 02477 888 5544
BSc (Hons) Computing
M: 0887 222 9999
2005 - 2008
Maths (A) English (B) Technology (B) Science (C)
Coventry Central College
2003 - 2005
Driving license: Yes
Available on request.