Mcdonald'S Store Policies & Procedures Page 11
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14Essig Management Shift Manager Policies
Any differences in the above not only effects us on profit but can be charged back to us by the IRS or McDonald’s
as unauthorized sales which means an even greater loss in profit.
Bottom line is without strict compliance to this it can result in termination of person or persons involved.
Shift managers will be responsible for overrings and refunds on their shifts. ONLY the manager in charge should
be doing overrings and refunds. Once an overring/refund is complete, the receipt should be signed with a reason
and the signature of the shift manager and the employee. These slips should be placed in the cash sheet with the
drawer change slip. Any missing or unsigned slips will be the responsibility of the shift manager. If a manager not
in charge of the shift performs an overring/refund, that manager is responsible for the missing or unsigned slip.
QUARTERLY BONUS AND LEAVING OUR EMPLOYMENT
Any manager who leaves our employ before determination of the quarterly bonus forfeits that bonus. For example,
if your last day of employment is April 15 and it is determined on May 21 that your restaurant made first quarter
bonus, because you are not employed at the time the bonus is paid you do not receive that bonus. If you were
employed but have given your 2 week notice during the time the bonus is paid, and you are eligible to receive that
bonus based on all factors related to profit and QSC, you will receive that bonus.
TRAINING CLASSES AND LEAVING OUR EMPLOYMENT
As part of your management training and development, you are required to attend training classes held by our
Regional Training Department. If you resign or are terminated within 90 days of attending the class, you will be
responsible for all costs related to the training class. This includes, but is not limited to: Travel expenses, the cost
of the class, meals, hotel accommodations, and clothing expenses. The amount owed will be deducted from the
employee’s final paycheck.
FOOD SAFETY
Insuring the completion of the Daily Safety Food Checklist is a vital part of a manager’s responsibilities. The
DSFC must be completed in its entirety everyday and signed off by the manager in all designated places. It is the
ultimate responsibility of the shift manager to insure the completion of the DSFC. All instances of incomplete or
falsified DSFC’s will result in the following:
st
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instance: written warning
nd
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instance: one day unpaid suspension
rd
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instance: three day unpaid suspension
th
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instance: demotion or termination.
If the Food Safety portion is failed during an ROIP visit, the following disciplinary action will occur for both the shift
manager and the store manager:
Five day unpaid suspension. This will be the only warning.
RESTAURANT MANAGEMENT ESSENTIAL DUTIES AND RESPONSIBILITIES
The following apply to all managers and management trainees:
Guides crew toward goal achievement by coaching them for success
Frequently talks to customers and employees to measure and improve Total Customer Satisfaction
Uses basic human relations, communications, and follow-up skills and treats crew as customers
Manages assigned areas including: production, front counter, drive thru, grill area management
Maintains critical standards for holding times, service speed and quality, raw and finished product quality,
cleanliness and sanitation.
Manages assigned shifts as needed, with supervision.
Controls labor, waste, cash and yields while managing areas and shift.
Knows and enforces all appropriate personnel policies, labor laws, security and safety procedures.
_______________________________________
___________________
Employee Signature
Date
Pg. 11 of 14
Revised January 25, 2016
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