Mcdonald'S Store Policies & Procedures Page 12
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14Essig Management Shift Manager Policies
Follows up on procedures that support sales-building promotions during the shift.
Manages customer complaints.
Supervises delivery of raw products as assigned.
Prepares people, equipment, and products for the shift.
Trains people on crew stations.
Uses S.O.C.’s to verify crew performance and give feedback to the person and the management team.
Completes assigned daily administrative duties: inventories, drawer counts, safe control, deposits…
Uses proper security and verification procedures when handling deposits and safe contents.
Demonstrates knowledge of procedures for all crew stations, including maintenance.
Follows up on the maintenance person during the shift.
Performs the daily basic equipment checks, and makes any minor temperature and time adjustments.
Insures completion of the Daily Food Safety Checklist and corrects any problems indicated.
PROFESSIONALISM
It is our expectation that every manager employed by Essig Management always behave with the utmost
professionalism. With this in mind, it is to be understood that there are to be NO conversations with crew people
concerning issues about other crew or managers. There are to be NO conversations with crew concerning issues
that pertain to the management team. If a manager is a witness to conversations taking place between crew or
crew and other managers that are unprofessional or confidential, it is your duty to put a stop to these conversations
IMMEDIATELY! This policy applies to conversations outside as well as inside the store. As a manager, you are
expected to keep store matters private and confidential regardless of whether you are working or not. In other
words, managers who maintain friendships with crewmembers are not to discuss other crew, managers, or any
private and confidential store matters with these crewmembers.
If any manager violates this policy the following consequences will apply:
A written warning after the first instance.
A three-day suspension, without pay, after the second instance.
Termination after the third instance.
This is a very serious matter and unprofessionalism in this context WILL NOT BE TOLERATED.
MANAGEMENT CASH CONTROL POLICY
BE WELL ADVISED ABOUT THE FOLLOWING POLICIES:
Each cashier must start with a clean drawer of at least $_______ (amount will vary by store) which should be
counted before going on shift.
Each register person is responsible for their drawer. Only ONE person may use a cash drawer.
Skims must be taken, counted and recorded every two (2) hours.
Cash drawers must be counted within a reasonable amount of time after removal from the frontline or drive thru,
and should be counted in the presence of the cashier.
Cash drawers must be pulled from the frontline right after a cashier is asked to go home or is being reassigned to
another station.
The following must be checked and balanced each time a cash drawer is counted.
Over rings must have two manager’s signatures or one manager and the cashier signature in addition to
the reason for the over ring.
Gift certificates redeemed must be stamped VOID
Promos must be verified against a coupon or BOG card
_______________________________________
___________________
Employee Signature
Date
Pg. 12 of 14
Revised January 25, 2016
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