Mcdonald'S Store Policies & Procedures Page 2
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14Essig Management Shift Manager Policies
By signing below, I agree to comply with the McDonald’s Shift Manager Policies.
OUR ORGANIZATION’S GOALS
QUALITY
We want to uphold the highest standards concerning the quality and integrity of our food products. This can only
be achieved thru adhering to McDonald’s procedures and standards.
SERVICE
Our goal is to provide Fast, Accurate, and Friendly service to each and every customer that comes to our
restaurants.
CLEANLINESS
Our customers deserve to be served in a clean and sanitary establishment. Our goal is “hospital cleanliness” from
the front door to the back.
SALES & PROFIT
We strive to continue our strong sales history through improved QSC performance & strong support of market wide
promotions. Excellent sales performance improves profit potential but it can only be achieved through the
concerned, determined efforts of our people. The eight controllables in which store management’s ability to reduce
and control expenses the greatest are food cost, paper cost, crew labor, maintenance and repair, operating
supplies, linen, cash control, and utilities. The future of our organization, reinvestment in our stores, and benefits
we can provide for our people are determined by the profits we achieve. We all have the responsibility to eliminate
waste in every aspect of store operations.
PEOPLE & TRAINING
People are the key to achieving outstanding QSC, Sales, and Profit performance. An effective training program,
which develops strong managers & crew in each store, is everyone’s responsibility. Staffing, retention, and good
morale will all benefit from a successful training program. We are committed to providing an enjoyable work
environment for all of our employees.
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Employee Signature
Date
Pg. 2 of 14
Revised January 25, 2016
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