Mcdonald'S Store Policies & Procedures Page 7
Download a blank fillable Mcdonald'S Store Policies & Procedures in PDF format just by clicking the "DOWNLOAD PDF" button.
Open the file in any PDF-viewing software. Adobe Reader or any alternative for Windows or MacOS are required to access and complete fillable content.
Complete Mcdonald'S Store Policies & Procedures with your personal data - all interactive fields are highlighted in places where you should type, access drop-down lists or select multiple-choice options.
Some fillable PDF-files have the option of saving the completed form that contains your own data for later use or sending it out straight away.
ADVERTISEMENT
1
2
3
4
5
6
7
8
9
10
11
12
13
14Essig Management Shift Manager Policies
M. Reporting missing or stolen keys to the store doors and/or padlocks within 2 hours of knowledge of
occurrence.
MEDIA RELATIONS
Any inquiry or concerns from the media need to be handled as follows:
1. You must immediately communicate this with the Store Manager and Owner/Operator.
2. You are strictly forbidden from making any comments to the media concerning any incidents within the
restaurant. For example: robberies, customer or employee incidents, issues with food, etc.
3. If you have an emergency situation that you need assistance with, you may call the McDonald’s Media
Hotline at 630-623-3400. Giving out this number to anyone other than a member of your management
team will result in immediate termination.
Any violation of these policies concerning the media will result in immediate termination.
REPORTING ACCIDENTS AND INJURY
Any form of customer related incident (slip, fall, smashed fingers, foreign objects in food, etc.) must be handled as
follows:
1.
A COMPLETE incident form must be filled out in its entirety.
2.
As much information as possible must be gathered from the customer as well as any witnesses.
3.
The incident form must be faxed to the office immediately, and the Store Manager and owner operators
must be notified immediately.
4.
If the incident involves a foreign object found in the food, the product must be retrieved if possible and put
away to turn in. The WRIN# must be documented on the incident form as well.
Any employee incident (slip, fall, smashed finger, cut, burn, etc.) must be handled as follows:
1.
A COMPLETE employee incident form must be filled out.
2.
As much information as possible must be gathered from the employee as well as any witnesses.
3.
The incident form must be faxed to the office immediately, and the Store Manager and owner operators
must be notified immediately.
If the employee desires medical treatment, we utilize Occupational Medicine in North Kansas City. In order for the
employee to go, the office must be contacted in order for an appointment to be made. If the employee requires
EMERGENCY attention, the Store Manager and Owner Operator must be notified immediately. If the incident
occurs at night or on the weekend and is NOT an emergency, the employee may see the doctor at Occupational
Medicine the following business day. If the incident occurs at night or on the weekend and is an EMERGENCY, the
employee may go to the emergency room. In all cases, the Store Manager and Owner Operator must be
notified immediately.
Failure to comply with these policies will result in the following disciplinary action for the manager in charge at the
time of the incident as well as the Store Manager and any salaried manager on duty:
st
1
offense: Written warning
nd
2
offense: 3 day, unpaid suspension
rd
3
offense: termination
SECURITY
All McDonald’s managers must be familiar with and enforce all of the security procedures stated in this document.
Failure to comply with and enforce all of the security procedures will result in disciplinary action. Disciplinary action
can range from verbal counseling to written warning to discharge, depending upon the severity of the offense and
depending upon whether you have previously failed to comply with any of McDonald’s policies and procedures.
McDonald’s reserves the right, at its sole discretion, to determine the appropriate discipline for violations of this
policy. All violations of the security procedures must be reported to the owner/operator or supervisor. Failure to
report such violations will also be considered a policy violation and will result in disciplinary action up to and
including termination.
_______________________________________
___________________
Employee Signature
Date
Pg. 7 of 14
Revised January 25, 2016
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Legal