Address Correction, Address Change, Fastforward, And Return Services printable pdf download

Address Correction, Address Change, FASTforward, and Return Services

F030.2.1

F000

Basic Services

F030 Address Correction, Address Change,

FASTforward, and Return Services

Summary

F030 describes the address information services available to mailers including

address correction, Address Change Service, and FASTforward. It also covers the

forwarding and returning of mail.

1.0

ADDRESS CORRECTION SERVICE

Purpose

If mail cannot be delivered as addressed, address correction service allows the

1.1

sender on request, using the appropriate ancillary service endorsement under

F010, to obtain the addressee’s new (forwarding) address (if the addressee filed a

change-of-address order with the USPS) or the reason for nondelivery. Address

corrections and notices are not provided for customers who file a temporary

change of address or for individuals at a business address (see F020.1.0).

Address correction service is available alone or in combination with forwarding and

return service.

Invalid Endorsement

Any obsolete ancillary service endorsement or similar sender endorsement not

1.2

shown in

F010

is considered invalid. Material bearing invalid or conflicting ancillary

service endorsements will not be accepted for mailing. If discovered in the

mailstream, pieces bearing an invalid ancillary service endorsement or conflicting

endorsements are treated as unendorsed mail. Exception: Undeliverable Parcel

Post, Media Mail, and Library Mail pieces that bear invalid or conflicting ancillary

service endorsements are treated as if endorsed “Forwarding Service Requested.”

Periodicals

Address correction service is provided automatically for all Periodicals publications

1.3

(including publications pending Periodicals authorization) and begins 60 days after

the effective date of the addressee’s change of address. Address corrections are

provided as separate notices or, at the mailer’s request, on the returned pieces.

Other Classes

When possible, “on-piece” address correction is provided for First-Class Mail,

1.4

Express Mail, Priority Mail, Standard Mail, and Package Services. If the piece

cannot be forwarded, it is returned with the address information or reason for

nondelivery attached. Generally, when separate corrections are necessary, Form

3547 is returned to the sender with the address correction fee charged and the

mail is forwarded. This service is not available for Express Mail, First-Class Mail, or

Standard Mail addressed for delivery to the addressee by military personnel at any

military installation, including APOs and FPOs.

Fee and Return

Unless excepted, the applicable fee for address correction service is charged for

Postage

each separate notification of address correction or the reason for nondelivery.

1.5

When “on-piece” address correction is provided, no address correction fee is

charged but return postage can be charged, depending on mail class.

2.0

ADDRESS CHANGE SERVICE (ACS)

Description

Address Change Service (ACS) is an automated electronic enhancement to the

2.1

manual method that centralizes, automates, and improves the process of providing

address correction or reason for nondelivery notices. ACS is designed to reduce

the volume of manual notifications provided for valid participating ACS mailpieces,

but it does not completely eliminate manual notifications. ACS involves transmitting

DMM Issue 58 Updated 12-9-04

F-19

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Address Correction, Address Change, Fastforward, And Return Services

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